The Rady Jewish Community Centre is a not-for-profit community agency offering state of the art fitness facilities and leading-edge programming. We provide a broad range of programs and services to meet the needs of our members, the Jewish community, and the community at large. Our programs serve all age groups, are accessible to people of all abilities, and provide an array of cultural, social, educational, health, fitness, and recreational opportunities.
Below are the employment opportunities currently available at the Rady JCC.
Membership Manager
The Rady Jewish Community Centre (RJCC) is currently seeking a dynamic individual to join its senior management team as a full-time Membership Manager.
The Membership Manager acts as the public face of the Rady JCC. He/she is the first person seen by Rady members entering the facility and the last person seen when members leave. This person sets the fun, positive, and hard-working tone for the entire Rady customer service team to follow.
The Membership Manager serves Rady members, guests, and program participants ensuring exceptional customer service in a welcoming, friendly, and efficient manner. This person also builds out schedules for the entire front line and plays an active role in the hiring process of frontline staff.
This individual will also ensure that all work completed by the customer service team is done properly without error or inconsistency on a regular basis. The Membership Manager will also deliver exceptional internal customer service to Rady JCC staff in other departments.
While this is a Monday to Friday full-time position, please note that from time to time, this person will be required to work during Rady operational evening hours and weekends.
General Duties and Responsibilities:
- Maintain a positive work atmosphere by acting and communicating in a manner that promotes cooperation with members, vendors, staff, and management
- Build out and maintain all staffing schedules for the frontline Membership Desk and Sports Desk
- Oversee all hirings of frontline staff
- Learn and follow all established protocols, database procedures, and internal processes
- Audit and ensure that all work produced by the Rady customer service team meets expectations and the standard of excellence of the Rady JCC
- Provide exceptional customer service by greeting and serving members, guests, and program participants in a welcoming, friendly, and efficient manner
- Ability to speak clearly and exercise good judgement
- Listen to the customers’ needs to better understand their requests
- Provide internal support to Rady staff in a polite, friendly, and positive manner
- Stay informed and up to date on all amenities, promotions, and changes at Rady by reading internal communications on a regular basis
The Membership Manager works in conjunction with the Member Services Manager and reports directly to the Director of Development, Partnerships & Communications. Previous experience working in a fitness environment is
Why Choose Rady?
The Rady Jewish Community Centre aspires to be a vibrant and welcoming community where Jewish culture and values flourish, where families and friendships are strengthened, where healthy and active lifestyles are encouraged, and where we contribute to the well-being of the entire community by ensuring our programs and services are available to all.
We offer a competitive salary, excellent benefits, and other great amenities to our staff.
How to Apply
Interested in being part of the Rady team? Submit your cover letter, resume, and salary expectations no later than Friday, August 9, to the attention of the Human Resources Director at radyhr@radyjcc.com.
Please note that only those requested for an interview will be contacted.